Stay Casino Responsible Gaming

Our Commitment to Safe Play

Here at Stay Casino, we take our duty of care seriously. We operate under a licence issued by Curaçao Antillephone N.V., which sets clear standards for how we engage with our players. We go beyond regulatory requirements to proactively promote responsible behaviour, because your wellbeing matters to us far more than any single wager placed on our platform.

Our responsible gaming framework is built on three foundational pillars: prevention, protection, and support. We make it easy for you to understand the risks associated with gambling, take control of your gaming habits, and seek help if you ever feel things are getting out of hand. At Stay Casino, we want every session to be enjoyable — and that starts with keeping you informed and empowered.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. At Stay Casino, we encourage all players to regularly reflect on their gaming behaviour. Here are some warning signs that your gambling may be becoming problematic:

• You spend more money or time gambling than you originally intended
• You chase losses in an attempt to win back what you've lost
• Gambling is interfering with your work, relationships, or daily responsibilities
• You feel anxious, irritable, or depressed when you're not gambling
• You hide your gambling habits from family or friends
• You borrow money or sell possessions to fund your gambling
• You find it difficult to stop or cut down, even when you want to

If any of these signs resonate with you, we strongly encourage you to use the responsible gaming tools available on our platform or reach out to a professional support organisation. You are not alone, and help is always available.

Responsible Gaming Tools at Stay Casino

We at Stay Casino have developed a comprehensive suite of tools designed to help you maintain control over your gambling activity. You can access these features directly through your account settings at any time.

Deposit Limits

At Stay Casino, you can set daily, weekly, or monthly deposit limits to ensure you never spend beyond what you're comfortable with. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period applies to give you time to reconsider.

Session Time Limits

We offer session time controls that allow you to cap how long you spend on our platform in a single sitting. When your set time is up, you'll receive a notification — and you can choose to stop or extend your session mindfully.

Reality Checks

Our Stay Casino platform can send you periodic reminders of how long you've been playing and how much you've spent. These reality check pop-ups are a simple but effective way to stay grounded and make conscious decisions about your gaming.

Loss Limits

Stay Casino allows you to define how much you're willing to lose within a given time period. Once that threshold is reached, you won't be able to continue playing until the limit resets — protecting you from chasing losses in the heat of the moment.

Self-Exclusion

If you feel you need a break from gambling entirely, we at Stay Casino offer both temporary cooling-off periods and full self-exclusion options. A cooling-off period can last anywhere from 24 hours to several weeks. Full self-exclusion means your account will be suspended and you will not be able to access our platform for the chosen duration — which can range from months to a permanent ban.

During any active self-exclusion period, we will also ensure you are removed from our marketing communications. Your decision will be respected without question.

Account Closure

If you decide that you no longer wish to use our Stay Casino platform, you can request a permanent account closure at any time. Simply contact our support team, and we will process your request promptly and without hesitation.

Protecting Minors

At Stay Casino, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly intended for individuals who are 18 years of age or older. We carry out identity verification checks to confirm the age and identity of our players, and any account found to belong to a minor will be closed immediately, with any funds returned.

If you share a device with younger family members, we recommend using parental control software to prevent access to gambling websites. Tools such as the following can help:

• Net Nanny — comprehensive parental control and web filtering
• Qustodio — screen time and content monitoring for families
• Bark — activity monitoring across devices and platforms
• Circle — home network-level filtering and parental controls

External Support Organisations

We at Stay Casino recognise that sometimes you may need to talk to someone outside of our platform. There are many excellent organisations around the world that offer free, confidential support to people affected by problem gambling. We encourage you to reach out to any of the following:

Tips for Keeping Gaming Fun

Our Stay Casino team wants every player to enjoy our games responsibly. Here are some practical tips we recommend to keep your gaming experience healthy and enjoyable:

• Always set a budget before you start playing and stick to it
• Treat gambling as entertainment, not as a way to make money
• Never gamble when you're feeling stressed, upset, or under pressure
• Take regular breaks — step away from the screen and refresh your mind
• Balance gambling with other hobbies and social activities
• Never borrow money to fund your gaming sessions
• Keep track of the time and money you spend while playing